We aim to dispatch your order within 1 to 2 working days from Order Confirmation.
If we are unable to supply you with any Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our website, we will inform you of this by email.
We make every effort to pack products in such a way as to minimise any damage during transit and accept no responsibility for any delays in deliveries or damages that occur in transit due to any act or omission of third party delivery organisations and couriers used by us. We will not be liable for any loss or damage of whatever nature suffered by you as a result of any delay or failure to deliver which is due to circumstances beyond our control.
We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully on submitting your order as you are responsible for ensuring that you are able to take delivery of the Products.
Delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address, as entered by you.
If you receive any Products which are either damaged or missing or the packaging has been opened, please inform us and also register all reservations and complaints with the carrier or refuse the package if it appears to have been opened or damaged.
If you have not been able to inform the carrier or you discover the problem later please contact us at firstname.lastname@example.org
Please check the Products upon delivery to ensure they correspond with the type and colour specified in your order. Where the Products are of the incorrect colour we request you take photos of the Products, and send them to us at email@example.com along with details of your order, prior to returning the Products to us. We will then review the photos to establish if the Product is the incorrect colour.
We can replace Products of the incorrect type or colour provided the Products originally supplied to you are returned to us as set out below.
Where you are returning Paint to us, please return the Product(s) (in its original condition) together with all original packaging to us at the following address:
Autentico Australia Returns
93 Lobethal Rd
When you return any Product, please let us know your contact details, whether you want a refund or a replacement and the reason for returning the item.
Where the Product is faulty or not as described, we will pay the cost of returning the item. Please contact us before returning the faulty Products. We can confirm arrangements for the Products return to us and pay the costs.
We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.
We cannot however accept returns of Products where they have been used, unless they are faulty. This restriction will apply where the Products were not the type and colour specified in your order but were used in any event.
We are unable to cancel orders for Paint as all orders are mixed and tinted to your bespoke order. You will not be able to cancel an order for Paint once we have sent our Order Confirmation. Paint will not be exchanged or refunded.
The Products will be your responsibility from the point of delivery. It is important that returned items are kept in the best possible condition, so please take care of them and keep all original packaging.
Please note that we cannot accept returned Products that we reasonably believe have been used unless the reason for the return is because the Product is faulty or not as described.
Where you return a Product we will examine the returned Product to determine whether a refund is available (including any original or return postage costs) and will notify you as such via e-mail within a reasonable period of time. Where you have failed to take reasonable care of the Products (including where items have been damaged in transit due to improper packing), no refund (or a reduced refund) will be available.
Refunds will only be made against the original credit or debit card used by you to purchase the Product(s).